Method and structure for automated crediting to customers for waiting
US8654965B2 · kind B2 · utility
14Cited by
2References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 27, 2012 |
| Grant date | Feb 18, 2014 |
| Priority date | — |
| Expiry date | Aug 27, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.