Method, apparatus, and computer program product for wireless customer services
US8655340B2 · kind B2 · utility
3Cited by
4References
17Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 14, 2008 |
| Grant date | Feb 18, 2014 |
| Priority date | — |
| Expiry date | Nov 20, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2066
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method, apparatus, and computer program product for wireless customer service are provided. A request for assistance for a mobile device is received. Information regarding a type of the mobile device is received. A script that corresponds to the requested assistance for the mobile device is determined. The script that corresponds to the requested assistance is transmitted to the mobile device. In response to the mobile device receiving the script, the script is initiated on the mobile device. The script causes the mobile device to assist a user with a feature of the mobile device corresponding to the request for assistance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.