System and method to prioritize chat alerts based on an organizational hierarchical chain
US8655958B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 1, 2007 |
| Grant date | Feb 18, 2014 |
| Priority date | — |
| Expiry date | Jan 2, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/107
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In a chat alert method and system, a chat user creates alert profiles that include the requestor's level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor's level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he/she receives and respond to them in a timely fashion.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.