On-line client service method for storage apparatus
US8656227B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 8, 2011 |
| Grant date | Feb 18, 2014 |
| Priority date | — |
| Expiry date | Jun 28, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0793
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An on-line client service method for a storage apparatus includes establishing a link between a client host and the storage apparatus for detecting the current status of the storage apparatus, the client host generating a diagnostic result of the storage apparatus, the client host transmitting the diagnostic result to a far-end server, the far-end server determining whether the storage apparatus functions abnormally according to the diagnostic result. If the storage apparatus functions abnormally, the client host reloads a firmware provided by the far-end server to the storage apparatus, and determines whether the storage apparatus functions abnormally after the storage apparatus is reloaded with the firmware.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.