Method and system for modeling a call center transformation process
US8660870B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 15, 2005 |
| Grant date | Feb 25, 2014 |
| Priority date | — |
| Expiry date | Aug 31, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06375
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method, system and program product for modeling a business transformation process. In accordance with one embodiment, a transformation modeling tool receives as input multiple operational resource values associated with a specified transformation process. The operational resource values include at least one value expressed as a labor resource metric and at least one value expressed as a technology resource metric. The modeling tool comparatively processes the operational resource values with respect to one or more target operational resource values. Responsive to the comparative processing step, a cost value associated with the specified transformation process is generated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.