Architectural design for service request and order management application software

US8660904B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Alexander Koegler · Walldorf, DE
• Joachim Barnbeck · Heidelberg, DE
• Steffen Hartig · Schallstadt, DE
• Hamid Moghaddam · Osterburken, DE
• Berthold Wocher · Gaiberg, DE
• Peter Meuer · Langenfeld, DE
• Christian Haas · Heidelberg, DE
• Olivier M. Dreidemy · Diederfing, FR
• Sebastian Pulkowski · Eggenstein, DE
• Matthias Schwarz · Paderborn, DE
• Attila Orban · Blieskastel, DE
• Sabine Montnacher · Neuwied, DE
• Stephan Hetzer · Östringen, DE
• Jochen Wickel · Wiesloch, DE
• Jochen Hirth · Birkenau, DE
• Daniel Bock · Heidelberg, DE
• Uwe Mayer · Encinitas, US
• Jens Freund · Heidelberg, DE
• Stefan Kaetker · Dossenheim, DE
• Peter Latocha · Malsch, DE
• Gerd Moosmann · Pforzheim, DE

Key dates

• Filing date: Dec 30, 2005
• Grant date: Feb 25, 2014
• Expiry date: Jan 15, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0611
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.