System and method for processing call records
US8666032B2 · kind B2 · utility
19Cited by
38References
17Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Apr 30, 2012 |
| Grant date | Mar 4, 2014 |
| Priority date | — |
| Expiry date | May 13, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/558
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted into synthesized speech utterances. The synthesized speech utterances are provided to the caller. A record of the call is processed and presented to a further live agent for manipulation. The manipulated record is stored.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.