Mobile device applications for computer-telephony systems
US8666378B2 · kind B2 · utility
7Cited by
4References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 19, 2012 |
| Grant date | Mar 4, 2014 |
| Priority date | — |
| Expiry date | Mar 19, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/724
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.