Systems and methods for authenticating interactive voice response systems to callers
US8681965B1 · kind B1 · utility
1Cited by
14References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 25, 2008 |
| Grant date | Mar 25, 2014 |
| Priority date | — |
| Expiry date | Aug 3, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
By incorporating into the voice prompt response at least one item of private information, the caller knows that the IVR system providing the response is controlled by the trusted institution. Thus, when the caller does not hear the expected response, the caller is alerted to the fact that someone is masquerading as the trustworthy entity and the caller can then refuse to provide the desired information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.