Message intercept methods, such as for customer self-support on a mobile device
US8682298B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 12, 2006 |
| Grant date | Mar 25, 2014 |
| Priority date | — |
| Expiry date | Jun 10, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/56
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for intercepting messages includes determining that a mobile device user has initiated a message for transmission across a wireless network to an electronic address that corresponds to a predetermined address (such as a customer support address). The message may be a text message, an email message, an instant message, an SMS message, and/or an MMS message. The method also includes preventing transmission of the initiated message and performing at least one action at the mobile device. Examples of the at least one action include invoking a bot to interact with the mobile device user and displaying a list of potential solutions to the subscriber's problem. Systems, computer-readable media, and various other features and embodiments are disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.