Forced hold call handling in a VoP environment
US8705517B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 2, 2012 |
| Grant date | Apr 22, 2014 |
| Priority date | — |
| Expiry date | Jul 2, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention provides a technique for providing a forced hold service such as is used for an emergency services call, which is supported at least in part over a packet network. The forced hold service acts to effectively hold a connection for the call with a called party, even when the caller takes an action that would normally end a call, such as going on hook, pressing end, or the like. When the caller takes an action that would normally end the call, the forced hold service allows the caller to automatically reconnect to the emergency services provider over the held connection upon going offhook, pressing send, or the like. Alternatively, the emergency services provider can effectively re-engage the call wherein the caller is reconnected over the held connection upon going offhook, pressing send, or the like.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.