Customer error screen capture
US8719945B2 · kind B2 · utility
38Cited by
0References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 20, 2012 |
| Grant date | May 6, 2014 |
| Priority date | — |
| Expiry date | Apr 28, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H10/60
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
A method for capturing a user's view of an electronic screen having an error message in a health management application without showing private information of the user includes receiving an error message from a web service responding to a request for a web page by the user. The method includes receiving an electronic file of the web page with the error message, redacting private information of the user from the electronic file to create a redacted electronic file, and storing the redacted electronic file in a support log module.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.