Method and apparatus for automatic correlation of multi-channel interactions
US8731918B2 · kind B2 · utility
10Cited by
6References
20Claims
0Family size
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Key dates
| Filing date | Feb 23, 2011 |
| Grant date | May 20, 2014 |
| Priority date | — |
| Expiry date | Apr 17, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/301
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for multi-channel categorization, comprising capturing a vocal interaction and a non-vocal interaction, using logging or capturing devices; retrieving a first word from the vocal interaction and a second word from the non-vocal interaction; assigning the vocal interaction into a first category using the first word; assigning the non-vocal interaction into a second category using the second word; and associating the first category and the second category into a multi-channel category, thus aggregating the vocal interaction and the non-vocal interaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.