Knowledge re-use for call routing
US8732114B2 · kind B2 · utility
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19References
27Claims
0Family size
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Key dates
| Filing date | Apr 13, 2009 |
| Grant date | May 20, 2014 |
| Priority date | — |
| Expiry date | Jan 27, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/22
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method is described for semantic classification in human-machine dialog applications, for example, call routing. Utterances in a new training corpus of a new semantic classification application are tagged using a pre-existing semantic classifier and associated pre-existing classification tags trained for an earlier semantic classification application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.