Call progress analysis on the edge of a VoIP network
US8737597B2 · kind B2 · utility
4Cited by
29References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 27, 2009 |
| Grant date | May 27, 2014 |
| Priority date | — |
| Expiry date | Mar 2, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2027
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A contact center is provided. The contact center includes a processor; and a memory in communication with the processor. The memory includes computer code executable with the processor. The computer code is configured to place a phone call through a media gateway to a communication device, receive a tone message from the media gateway, the tone message including a call progress event that defines a type of tone that was detected in the audio stream, determine a call treatment as a function of the communication device status, and perform call treatment for the phone call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.