Method and system for creating natural language understanding grammars
US8738384B1 · kind B1 · utility
37Cited by
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Key dates
| Filing date | Nov 16, 2012 |
| Grant date | May 27, 2014 |
| Priority date | — |
| Expiry date | Nov 16, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/228
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.