Method and system for providing automated data retrieval in support of fault isolation in a managed services network
US8738760B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2005 |
| Grant date | May 27, 2014 |
| Priority date | — |
| Expiry date | Mar 15, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5074
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.