Systems and methods for generating and distributing executable procedures for technical desk-side support
US8739146B2 · kind B2 · utility
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9References
14Claims
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Key dates
| Filing date | Jul 30, 2003 |
| Grant date | May 27, 2014 |
| Priority date | — |
| Expiry date | Dec 20, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F8/36
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for dynamically generating computer executable technical support procedures, as well as updating/augmenting such executable procedures, by tracking and processing sequences of actions (execution traces) that are taken by experts (or users) when performing a procedure or when executing an executable procedure.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.