Point of sales and customer support for femtocell service and equipment

US8743776B2 · kind B2 · utility

Assignees

• AT&T Mobility II LLC · US
• AT&T Intellectual Property I, L.P. · US

Inventors

• Ravindra Babu Gurajala · Bothell, US
• Robert Wayne Lott · Cumming, US
• Kurt Huber · Coral Springs, US
• Judson John Flynn · Decatur, US
• William Gordon Mansfield · Sugar Hill, US
• Jefferey Thomas Seymour · Douglasville, US
• Arthur Richard Brisebois · Cumming, US
• John P. Davis, III · Marietta, US

Key dates

• Filing date: Jun 12, 2009
• Grant date: Jun 3, 2014
• Expiry date: Apr 23, 2030

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W84/045
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

System(s) and method(s) are provided for a femto cell service framework for purchase of femtocell equipment and service and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.