System and method for transferring interaction metadata messages over communication services
US8743867B2 · kind B2 · utility
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3References
19Claims
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Key dates
| Filing date | Jul 24, 2007 |
| Grant date | Jun 3, 2014 |
| Priority date | — |
| Expiry date | Aug 5, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42025
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
System and method for transmitting interaction metadata messages, for example, computer telephony integration (CTI) messages, from one or more network end points and/ox from a central network device to a recording system using a light-weight interaction metadata protocol, for example, a light-weight CTI protocol, over one or more communication services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.