Methods of interacting between mobile devices and voice response systems
US8744414B2 · kind B2 · utility
3Cited by
59References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 7, 2008 |
| Grant date | Jun 3, 2014 |
| Priority date | — |
| Expiry date | Apr 27, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/493
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method of facilitating communications between a mobile device and an interactive voice response system is described. In some cases, the mobile device determines a called number is associated with an IVR system, and performs an action in response to the determination. For example, the mobile device may present visual information to a user related to audio information received from the IVR system. In some cases, the mobile device sends DTMF tones to the IVR system in response to or without user input.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.