Systems and methods for monitoring and controlling a service level agreement
US8745216B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 19, 2012 |
| Grant date | Jun 3, 2014 |
| Priority date | — |
| Expiry date | Sep 20, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/5083
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems for monitoring and controlling a service level agreement are disclosed. A disclosed embodiment comprises a cloud platform hosting at least one application associated with at least one service level agreement, a monitoring module for collecting at least one metric relating to an application hosted on the cloud platform and terms of a service level agreement associated with each of the one or more metrics, and monitoring the metric collected against a service level objective in the service level agreement. The system may additionally comprise a controlling module for mapping a service level objective to a predefined operation rule, identifying one or more actions to be taken in accordance with the rule, assigning a priority to the one or more actions identified in accordance with the rule; and performing the one or more actions in accordance with the assigned priority of each of the one or more actions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.