Systems and methods for handling calls associated with an interactive voice response application
US8750467B2 · kind B2 · utility
2Cited by
50References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2012 |
| Grant date | Jun 10, 2014 |
| Priority date | — |
| Expiry date | Apr 11, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2016
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call leg is made available to the network device. The inbound call leg and the outbound call leg are handed off from the IVR device to the network device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.