Correlated call analysis for identified patterns in call transcriptions
US8756065B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 24, 2008 |
| Grant date | Jun 17, 2014 |
| Priority date | — |
| Expiry date | Jan 5, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L17/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.