Method and apparatus for SLA profiling in process model implementation
US8756251B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 19, 2011 |
| Grant date | Jun 17, 2014 |
| Priority date | — |
| Expiry date | Jan 3, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/10
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system memory to store a logical process model defining a logically structured series of process activities in a process, and Service Level Agreement (SLA) profile information defining a pre-defined plurality of SLA profiles which are potentially applicable to respective process instances. Each SLA profile comprises at least one performance metric with respect to the process and/or at least one of the process activities. A rules engine queries case data with respect to a particular process instance, and automatically determines an applicable SLA profile based on the case data. The applicable SLA profile is then applied to the particular process instance, and may be altered during performance of the process instance in response to case data changes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.