Patent · US Active

Integration of CRM applications to ECS application user interface

US8756254B2 · kind B2 · utility

4Cited by

2References

16Claims

0Family size

Assignee

Microsoft Corporation · US

Inventors

Wayne Parker, III · Mercer Island, US
Navin Thadani · Bothell, US
Bahram Bahram Pour · Issaquah, US
Ron Mondri · Bellevue, US
Praveen Upadhyay · Bellevue, US
Dmitri Davydok · Bellevue, US

Key dates

Filing date	Dec 9, 2010
Grant date	Jun 17, 2014
Priority date	—
Expiry date	Nov 2, 2032

Classification

Technology area (CPC G)Physics
CPC primaryG06F9/541
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

CRM application controls and functionality for multiple CRM applications/instances are integrated with an ECS application user interface by designating a single CRM application/instance as primary and providing synchronization and rich client control capabilities. Other CRM applications/instances are set up as secondary within the ECS user interface employing a single CRM connection module and a single state manager. Accessing a secondary CRM application/instance activates relevant controls applicable to that CRM application/instance without a user having to logout and login to the ECS client.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.