Contextual exception management in multi-tenant systems
US8756588B2 · kind B2 · utility
6Cited by
74References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2012 |
| Grant date | Jun 17, 2014 |
| Priority date | — |
| Expiry date | Jun 6, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0781
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems are provided for managing exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method involves obtaining, from an instance of the virtual application, context information associated with an anomalous condition identified by the virtual application and automatically creating an exception record maintaining an association between the anomalous condition and the context information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.