Initiating a support chat session in response to the occurrence of a support event with transmission of detailed event information
US8762862B2 · kind B2 · utility
4Cited by
20References
13Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 5, 2008 |
| Grant date | Jun 24, 2014 |
| Priority date | — |
| Expiry date | Dec 9, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Technologies are described herein for launching an online support chat session in response to an occurrence of a support event on a personal computer and transmitting detailed event information via the chat session for display to support personnel. When an error or other event occurs on a computer, an online support chat session is established using an online support chat client associated with the error or event. The pertinent information about the error or event along with additional data regarding the computer and the user are transmitted via the online support chat session for display to the support personnel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.