Transaction tool management integration with change management

US8763011B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Brian M. Novack · Chesterfield, US
• Michael D. Cheaney · Arnold, US
• Timothy R. Thompson · Chesterfield, US

Key dates

• Filing date: Jun 27, 2012
• Grant date: Jun 24, 2014
• Expiry date: Sep 4, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q20/401
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A change management system is integrated with a transaction tool management system including a processor for scheduling a change in status of at least one transaction tool of the transaction tool management system. The system includes a receiver that receives a request for approval of the change in the status of the at least one transaction tool, a storage that stores the received request, a transaction tool classification process module that classifies transaction tools, and a change management module that schedules the change in status when the request for approval is approved. The change management module uses classification information from the transaction tool classification process module to schedule the change in status. The change management system uses information available from the transaction tool management system to schedule the change in the status of the at least one transaction tool managed by the transaction tool management system.