System and method for servicing a call
US8767927B2 · kind B2 · utility
13Cited by
11References
36Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 15, 2011 |
| Grant date | Jul 1, 2014 |
| Priority date | — |
| Expiry date | Jul 27, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42068
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.