Schedule management interface

US8768737B1 · kind B1 · utility

Assignee

• PagerDuty, Inc. · US

Inventors

• Dan Alexandru Solomon · San Francisco, US
• John Gary Ryan Laban · Toronto, CA
• Ian Alexander Enders · San Francisco, US
• Ali Basiri · Pleasant Hill, US
• Andrew Gregory Miklas · San Francisco, US

Key dates

• Filing date: Mar 14, 2013
• Grant date: Jul 1, 2014
• Expiry date: Mar 14, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/1097
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments are directed towards generating schedules for managing team members that may be responsible to be on-call for responding to incidents. Schedules may be configured to schedule team members and manage the rotation of one or more team members assigned to one or more schedule layers. Also, schedules may be employed to determine which team member may be responsible to respond and/or resolve incidents that may be reported and/or detected. If a team member is determined to be the on-call or responsible team member, a notification engine may determine the methods for notify the responsible of the incidents. Further, the notification engine may monitor whether the responsible team has received the notification. The notification engine may employ one or more other notification methods to ensure that the responsible team member may be notified.