Method and system for managing and monitoring of a multi-tenant system
US8769704B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 9, 2011 |
| Grant date | Jul 1, 2014 |
| Priority date | — |
| Expiry date | Jan 25, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2463/101
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments are described for providing access by application vendors to applications deployed in an enterprise network environment. A package access system defines a support user class in a user profile database for an application executed within organization resources maintained in a multi-tenant data store. The support user is granted read only privileges to metadata of the application. An organization administrator can grant the application vendor access to the application as a support user, allowing the vendor to view and analyze the metadata. The organization administrator can further grant access by a specific support representative to the application as a specific user within the organization user for a limited term. The support representative can then log into the organization and access and use the application in order to diagnose any post-installation usage problems with the application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.