Patent · US Active

Reporting and managing incidents

US8786433B2 · kind B2 · utility

2Cited by

0References

20Claims

0Family size

Assignee

SAP AG · DE

Inventors

Olaf Grebner · Niederaula, DE
Max Bruchmann · Darmstadt, DE
Christian Guckelsberger · Mainz, DE
Florian Probst · Darmstadt, DE
Axel Schulz · Emmelshausen, DE

Key dates

Filing date	Jun 28, 2012
Grant date	Jul 22, 2014
Priority date	—
Expiry date	Mar 27, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/52
WIPO fieldControl
WIPO sectorInstruments

Abstract

Various embodiments of systems and methods for reporting and managing incidents are described herein. In one aspect, the method includes identifying a user logged into an incident reporting and alerting portal. A category for the logged-in user is identified. The category includes one of a reporter, a volunteer, and a responder. An incident report is received from the reporter. It is determined whether a comment is received on the incident report from the responder. When the comment is received, the comment is notified to the reporter. It is determined whether a reply to the comment is received from the reporter. When the reply to the comment is received, the reply is notified to the responder who commented on the incident report.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.