Process for obtaining expert advice on-demand

US8787555B2 · kind B2 · utility

Assignee

• Telethrive, Inc. · US

Inventors

• Shlomo Gonen · Calabasas, US
• Jonathan A. Gonen · Calabasas, US
• David Gonen · Jerusalem, IL
• Darren Berkovitz · Calabasas, US
• Stacy Lyn Stubblefield · Los Angeles, US
• Micah Grossman · Westlake Village, US
• Jordan Michaels · Westlake Village, US

Key dates

• Filing date: Dec 18, 2007
• Grant date: Jul 22, 2014
• Expiry date: Jul 20, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G16H40/67
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Obtaining expert advice on-demand includes maintaining a substantially real-time list of available experts in selected fields, in an electronic database. The system receives a request from a customer for expert advice in one or more of the selected fields maintained in the electronic database. The system then electronically identifies one or more available experts to the customer in response to the request received and routes the request for expert advice to at least one of the available experts.