Queuing system and method
US8788607B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2011 |
| Grant date | Jul 22, 2014 |
| Priority date | — |
| Expiry date | Mar 28, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A portable electronic device includes a queuing system. An agent server provided by a service provider assigns a queue number to a user of the portable electronic device, generates a mobile barcode according to the queue number and a uniform resource locator (URL) of the service provider, and displays the 2D mobile barcode on an electronic display. The queuing system 20 decodes the 2D mobile barcode captured by a camera to obtain the queue number and the URL, uses the URL to log into the agent server 2, and sends user information to the agent server. The agent server records the user information and monitors business processing status of one or more client computers connected to the agent server, generates an alert message based on the business processing status, and sends the alert message to the portable electronic device ahead of time according to the recorded user information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.