Patent · US Active

System for presenting scripts to a contact

US8793581B2 · kind B2 · utility

4Cited by

28References

3Claims

0Family size

Inventors

John Sirstins · Salt Lake City, US
Jennifer Smith · Town of West Hartford, US
Forest Baker, III · Salt Lake City, US
Forest Baker, IV · Murray, US

Key dates

Filing date	May 3, 2013
Grant date	Jul 29, 2014
Priority date	—
Expiry date	May 3, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/355
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system is disclosed for presenting a plurality of scripts to a contact. A system includes a dialer, controller, Input/Output devices, and a memory containing modules for execution on a processor. A script player module plays a plurality of prerecorded audio file scripts. A presentation module presenting a plurality of script options to an agent. An input module receives an agent input corresponding to at least one of the script options. A profile module stores a contact profile reflecting contact-specific data, and the presentation module presents script options to the agent based upon the profile for outputting contact-specific scripts.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.