Methods and apparatus for deep interaction analysis
US8798255B2 · kind B2 · utility
232Cited by
1References
20Claims
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Key dates
| Filing date | Mar 31, 2009 |
| Grant date | Aug 5, 2014 |
| Priority date | — |
| Expiry date | Dec 17, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/36
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.