System and method for forecasting contact volume
US8799049B2 · kind B2 · utility
2Cited by
9References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 11, 2007 |
| Grant date | Aug 5, 2014 |
| Priority date | — |
| Expiry date | Jun 5, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0202
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Various embodiments of a planning and execution process used to forecast contact volumes that will occur over the course of a season and determine resources necessary to handle the contact volumes are disclosed. The planning and execution process may be used to determine staffing resources necessary to service contact volumes across a plurality of support channels. The contact volume forecast may be continually updated over the course of the season, and different models may be used to generate the contact volume forecast at different times during the season.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.