Method and system for pricing software service requests

US8799056B2 · kind B2 · utility

Assignee

• Infosys Limited · IN

Inventors

• Vishnuraj Kunjur · Savanuru, IN
• Mathew Shaji · Savanuru, IN
• Atul Jain · Altadena, US
• Amitava Banerjee · Cork, IE
• Atul Bhaskarb · Savanuru, IN
• Anoop Kumar · Colonia Juarez, US
• Savio D'Souza · Bengaluru, IN
• Saktipada Maity · Narayanpur, IN
• Santhi Sandirassegarane · Savanuru, IN

Key dates

• Filing date: Apr 28, 2009
• Grant date: Aug 5, 2014
• Expiry date: Aug 4, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0283
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system and method for pricing software service requests is provided. The method includes entering input details corresponding to a clients' software service usage data. The method further includes calculating a cost per ticket for each severity level of the software service request. A margin for each severity level is assigned to each severity level in the order of increasing severity. Thereafter, a price per software service request is calculated for each severity level using the corresponding margin. Additionally, the method includes determining an optimal staffing scheme corresponding to one or more software services.