Contact routing visualization system
US8811594B1 · kind B1 · utility
4Cited by
1References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2013 |
| Grant date | Aug 19, 2014 |
| Priority date | — |
| Expiry date | Sep 27, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A computing device generates a plurality of visual indications of connections made between customers and service representatives by an automated dispatcher system. The computing device further provides animations of the plurality of visual indications moving on a map between customer locations associated with the customers and service representative locations associated with the service representatives.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.