Method and system for processing fault alarms and trouble tickets in a managed network services system
US8812649B2 · kind B2 · utility
7Cited by
2References
12Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2005 |
| Grant date | Aug 19, 2014 |
| Priority date | — |
| Expiry date | Dec 28, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/00
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.