Architectural design for customer returns handling application software

US8818884B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Peer Marschall · Heidelberg, DE
• Anoop Kulkarni · Savanuru, IN
• Thomas Bach · Lone Tree, US
• Alexander Koegler · Walldorf, DE
• Thomas Nitschke · Schallstadt, DE
• Andrea Sudbrack · Heidelberg, DE
• Jochen Hirth · Birkenau, DE
• Stephan Hetzer · Östringen, DE
• Holger Herrmann · Malsch, DE
• Renzo Colle · Blankenloch, DE
• Daniel Bock · Heidelberg, DE
• Thomas Breitling · Edingen-Neckarhausen, DE

Key dates

• Filing date: Sep 18, 2008
• Grant date: Aug 26, 2014
• Expiry date: Mar 31, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/123
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing customer returns handling. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include an Accounting process component, a Customer Return Processing process component, a Sales Order Processing process component, a Customer Invoice Processing process component, a Due Item Processing process component, a Balance of Foreign Payment Management process component, a Payment Processing process component, a Supply and Demand Matching process component, an Inventory Processing process component, a Site Logistics Processing process component, and an Inbound Delivery Processing process component.