Customer support account with restricted patient data access
US8819849B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 20, 2012 |
| Grant date | Aug 26, 2014 |
| Priority date | — |
| Expiry date | Jun 14, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H40/67
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
A method for accessing a user's account by customer support without viewing the user's private data includes receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name. The method includes authenticating the user, authenticating the support person and retrieving a current session of the user as viewed by the user on an electronic screen of a processing device of the user. The method further includes dynamically redacting private data of the user from the user session to create a redacted user session, and delivering the redacted user session for display in an electronic screen of a processing device of the support person.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.