Automated recovery and escalation in complex distributed applications
US8823536B2 · kind B2 · utility
6Cited by
6References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 21, 2010 |
| Grant date | Sep 2, 2014 |
| Priority date | — |
| Expiry date | Apr 24, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0654
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.