Graphical interactive visual response system and method
US8825762B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 9, 2011 |
| Grant date | Sep 2, 2014 |
| Priority date | — |
| Expiry date | Sep 11, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W72/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A graphical interactive visual response system and method is provided in which a graphical user interface provides such interactivity and visual response. A user can initiate contact with a representative using an application residing on a personal device, such as a mobile telephone or computer. The application (graphical interface) allows the user to interactively select options on a displayed menu, arrive at the appropriate service and initiate a connection with the representative. The connection is established when the user and representative are available, thereby avoiding hold and wait times typically associated with conventional interactive voice response system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.