Method and apparatus for managing quality of service
US8826314B2 · kind B2 · utility
12Cited by
1References
10Claims
0Family size
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Key dates
| Filing date | Jan 30, 2012 |
| Grant date | Sep 2, 2014 |
| Priority date | — |
| Expiry date | Jan 6, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/6583
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A system that incorporates teachings of the present disclosure may include, for example, obtaining regression coefficients that quantify a relationship between premises feedback and first network and premises performance indicators, obtaining second network performance indicators for the network elements, obtaining second premises performance indicators for the customer premises equipment, and predicting customer complaints by applying the obtained regression coefficients to at least the second network performance indicators and the second premises performance indicators. Other embodiments are disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.