System and method for optimizing call flows of a spoken dialog system
US8831208B2 · kind B2 · utility
4Cited by
1References
25Claims
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Key dates
| Filing date | Sep 23, 2011 |
| Grant date | Sep 9, 2014 |
| Priority date | — |
| Expiry date | May 25, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.