Voice quality probe for communication networks
US8837298B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 28, 2011 |
| Grant date | Sep 16, 2014 |
| Priority date | — |
| Expiry date | May 17, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments emulate agents in a contact center, or enterprise, that initiate communication sessions to each other over communication networks and measure data quality using one or more metrics. That data measured can include voice and video data. Examples of communication networks used to place the voice calls include Internet Protocol (IP) networks and hybrid networks including more traditional telephony components. The data collected by the emulated agents is sent to a monitoring server. The monitoring server and the emulated agent behavior can be configured and scheduled via a web interface. In addition, the web interface provides the user with detailed reports, performance summaries, and visualizations of data collected, further enabling the user to troubleshoot a contact center or enterprise over a variety of communication networks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.