Quality of service monitoring of a service level agreement using a client based reputation mechanism encouraging truthful feedback
US8843385B2 · kind B2 · utility
23Cited by
22References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 11, 2006 |
| Grant date | Sep 23, 2014 |
| Priority date | — |
| Expiry date | Feb 11, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5003
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computer implemented method is provided for monitoring the quality of service of a service provider, the method comprising the steps of receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully, and estimating the quality of service of the service provider by aggregating the information in the first and second reports and comparing the aggregated information with conditions set forth in an agreement involving the service provider.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.