Patent · US Active

System for and method of measuring caller interactions during a call session

US8848882B2 · kind B2 · utility

1Cited by

0References

31Claims

0Family size

Assignee

Verizon Patent and Licensing Inc. · US

Inventors

Sumit Mukherjee · Sylvania, US
Vishal Bhasin · Hyderabad, IN
Prateek Mehrotra · Hyderabad, IN
Kannan Venugopal · Viralimalai, IN

Key dates

Filing date	Jul 7, 2010
Grant date	Sep 30, 2014
Priority date	—
Expiry date	Jul 14, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/556
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.